Refund Policy

At ODM Masala, every order is packed hygienically and sealed for your safety. As we sell food products (spices, dry fruits, flour and other edible items), we do not accept returns, exchanges, or refunds for change of mind once an order has been delivered. This protects the safety, hygiene, and quality of the food products we sell.

Damaged, wrong, or defective items
Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at info@odmspices.com or on WhatsApp at +91 85858 51212, with your order number and a clear photo of the item. Where the claim is valid, we will arrange a free replacement at no extra cost.

Cancellations
Orders can be cancelled any time before they are shipped. Once an order has been shipped, it can no longer be cancelled.

Questions?
For any question about this policy, email us at info@odmspices.com or message us on WhatsApp at +91 85858 51212.